Roundhouse Pre-Sale FAQ

I WANT TO GET FIRST ACCESS TO ROUNDHOUSE LONDON FEBRUARY 19TH 2020
HOW DO I DO THIS?

You need to have pre-ordered The New Abnormal through the Official Music Store before 5.00pm GMT on Thursday 13th February 2020.

Or

You need to have registered via the No Purchase Necessary form hosted on the Official Music Store before 5.00pm GMT on Thursday 13th February 2020.

* NO PURCHASE NECESSARY

WHEN WILL I GET MY PRESALE ACCESS CODE?

If you purchased an album, or registered via the form, you will receive an email between 6:00pm and 7:00pm GMT on Thursday 13th February 2020 containing your presale code, a link to the presale and details of the tour.

WHEN DOES THE PRESALE OPEN?

These emails invite you to purchase tickets in our exclusive presale window, running between 10am GMT Friday 14th February 2020 and 1pm GMT Friday 14th February

Presale access does not guarantee you tickets; it guarantees your eligibility to access the ticket presale before general release. Please note, due to high demand tickets are extremely limited.

HOW DOES THE CODE WORK?

EACH CODE IS ONLY VALID FOR THE ROUNDHOUSE LONDON February 19TH 2020

Please keep the email containing your presale link and passcode, ready for the presale.

One code is issued per customer, allowing 2 tickets to be purchased

HOW DO I REDEEM MY CODE?

Simply follow the link provided in your email, which will take you to a designated presale page on ticketmaster.co.uk

Please ensure you are entering your passcode into the appropriate box.

I'VE PRE-ORDERED THE ALBUM, BUT I HAVE NOT RECEIVED MY CODE YET, WHY?

You should receive your code between 6:00pm and 7:00pm GMT on Thursday 13th February 2020, please check both your inbox and junk mail folders carefully for emails from "support@kontrabandstores.com" to locate this email.

If you have not received this code, please contact: support@kontrabandstores.com

The code, along with all the tour details will be sent to the email address that you used when making your album purchase.

I'VE ENTERED MY PRE-SALE CODE – BUT IT DOES NOT WORK. WHAT SHOULD I DO?

Presales don’t guarantee you to tickets, but they do give you the chance to book tickets earlier, with fewer people trying to book at the same time. So if you are trying to find tickets and the result are "currently not available", that means the presale allocation has sold.

https://help.ticketmaster.co.uk/hc/en-us/articles/360006521353-I-have-a-code-why-can-t-I-book-in-the-presale-

If you get a code not valid error message – please contact support@kontrabandstores.com.

Please quote your email address, full name and the pre-sale code you were allocated.

I'VE ENTERED MY PRESALE CODE ON THE TICKETMASTER PAGE – BUT I’M HAVING ISSUES COMPLETING MY ORDER AT CHECKOUT.
WHAT SHOULD I DO?

If you are experiencing an issue completing your order – please submit your enquiry here: https://help.ticketmaster.co.uk/hc/en-us

Or contact via Twitter @TicketmasterCS

The Ticketmaster team will be closely monitoring this to answer promptly.

IF I ORDER MORE THAN ONE ALBUM FORMAT, WILL I GET ADDITIONAL CODES?

One code is issued per customer, allowing 2 tickets to be purchased

I’VE PRE-ORDERED THE ALBUM FROM ANOTHER RETAILER, WILL I STILL RECEIVE MY CODE?

In order to qualify for the ticket presale you need to order directly from the Official Music Store.

SHOULD YOU BE UNSUCCESSFUL IN SECURING TICKETS DURING THE PRESALE, FURTHER TICKETS WILL BE AVAILABLE IN THE GENERAL SALE WHICH OPENS AT 1PM GMT FRIDAY 14th February 2020
GOOD LUCK!